Service Philosophy

Focus on customers, pay attention to customer needs, establish a customer-oriented service process, enhance customer service and marketing innovation capabilities, and create a strong integrated customer service system.

Provide customers with convenient, professional, high-quality services.

Provide enterprises with comprehensive and accurate market quality information.

Service Platform

PNC adheres to a customer-centric approach, building a global service system to provide customers with high-quality one-stop services. PNC will integrate the concept of customer service into all business links, such as company R&D, manufacturing, and sales services. Each business link is customer-centered, improving customer satisfaction and loyalty.

Customer First

Customers are the reason for our existence, so we must serve them carefully, take on responsibilities lightly, start from subtle aspects, and approach customer service from a holistic perspective. Customer satisfaction is the standard for evaluating service personnel. Polite service is a special form of expressing emotions and attitudes. Sales personnel must have good psychological qualities and professional ethics, treating customers with sincerity. Their appearance and behavior should be genuine and natural. Consistency in etiquette is reflected in the fact that customers are treated equally, and the level of service remains consistent throughout the service process. Provide each customer with positive, thoughtful, and patient service. Regardless of the level of customer requests, the importance of communication, or the quality of attitude, we adhere to high standards of service quality and principles of consistency.